Thank you for placing your order with Clover. We appreciate your trust in supporting your pet's wellbeing.
Under normal circumstances, orders are processed within 24 to 72 hours. Once an order is placed and confirmed, it cannot be cancelled except as required under applicable law or at the sole discretion of Clover.
Following shipment, please allow approximately 7–12 business days for delivery, excluding weekends and public holidays. Delivery timeframes are estimates only and are not guaranteed. Clover relies on third-party carriers for delivery and is not responsible for delays caused by carriers or circumstances beyond its reasonable control.
We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.
The wellbeing of your pet is always top of mind. Because we can't guarantee the freshness or safety of our products once they're out of our hands, we are not able to accept returns on any edible or consumable products that your pet ingests. This includes powders, chews, supplements, treats, and any other ingestible items.
Once you've spoken to our customer service team, we'll advise you to pay it forward and donate any unused product to a pup in need.
For non-edible products, we offer a 30-day return policy from the date of delivery confirmation. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You'll need to get the product back to us and cover the shipping cost. Clover reserves the right to reject returns that do not meet these conditions.
If more than 30 days have passed since delivery, we can't offer you a refund or exchange.
Please inspect your order upon delivery and contact us immediately at support@tryclover.co if your item arrives defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right.
All eligible returns shall be handled in accordance with Clover's RMA Procedures. For each return requested during the 30-day return period, you must request an RMA number by contacting support@tryclover.co.
Any unauthorized return received by Clover will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within 30 days of issuance of the RMA number, we reserve the right to cancel the RMA upon written notice to you and retain any monies received for said return.
You may cancel an RMA prior to shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within 30 days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of credit to the original payment method used for the transaction within 30 days from completion of the return process.
If you cancel your subscription once the order has been created, we'll only be able to refund you in full if you reject the order from the delivery company once it arrives at your delivery address. For more information, email support@tryclover.co and our team will be happy to help.
Once we receive and inspect your eligible returned item, we'll notify you whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@tryclover.co.
For any questions about this policy or your order, contact us at support@tryclover.co.