The wellbeing, health, and safety of your pet are always our highest priorities. We take great care in the preparation, handling, packaging, and shipment of every Clover product. However, because our products are edible and intended to be ingested by pets, we cannot guarantee their freshness, quality, condition, or safety after they have been delivered and are no longer under our direct control.
Once an edible or consumable product leaves our possession, it may be exposed to conditions that Clover cannot monitor or verify, including improper storage, excessive heat or cold, moisture, contamination, mishandling, or other environmental factors. For health, hygiene, and safety reasons, we are therefore unable to accept physical returns of edible or consumable products, whether the product has been opened or remains unopened.
Edible and consumable products include, but are not limited to, powders, supplements, chews, treats, food toppers, capsules, oils, liquids, and any other product intended to be eaten, consumed, or added to your pet’s food or water.
Although we do not accept returns of edible products, customers may be eligible to submit a refund request in certain limited circumstances. Refund requests are not automatically approved and will be reviewed individually by our customer service team in accordance with this policy.
Every pet is different, and individual results may vary depending on factors such as age, breed, size, diet, activity level, existing health conditions, medications, consistency of use, and the nature or severity of the concern being addressed. Some pets may show noticeable improvement sooner than others, while certain pets may require a longer period of consistent use before changes become visible.
A refund request based on a lack of visible improvement may be submitted only after your dog has used the product consistently and as directed for a minimum of 30 consecutive days. The 30-day period begins on the first day the product is administered to your dog, rather than the date on which the order was placed, shipped, or delivered.
To be considered for a refund, the product must have been given in accordance with the recommended serving instructions provided on the product packaging or by Clover. Customers should not exceed the recommended serving amount unless instructed to do so by a licensed veterinarian.
When submitting a refund request, you may be asked to provide information that allows us to reasonably evaluate your request. This information may include:
Your order number and the email address associated with your purchase.
The date on which your dog began using the product.
Confirmation that the product was used consistently for at least 30 days.
Your dog’s approximate age, breed, size, and weight.
The recommended serving amount that was administered.
A description of the concern for which the product was purchased.
A description of your dog’s experience while using the product.
Photographs, videos, veterinary information, or other reasonable documentation showing that no visible improvement occurred.
Providing documentation does not guarantee that a refund will be approved. Clover reserves the right to review all available information and determine whether the request satisfies the conditions of this policy. Requests involving inconsistent use, incorrect serving amounts, misuse, improper storage, expired products, products purchased from unauthorized sellers, or circumstances outside Clover’s control may be denied.
A lack of visible improvement does not necessarily mean that a product is defective or unsuitable. Clover products are not intended to diagnose, treat, cure, or prevent disease, and results cannot be guaranteed for every pet.
If your dog displays signs of an allergic or adverse reaction, stop administering the product immediately. Do not continue using the product for the purpose of completing the 30-day usage period.
Possible signs of an allergic or adverse reaction may include, but are not limited to, swelling, hives, itching, redness, vomiting, diarrhea, difficulty breathing, unusual weakness, changes in behavior, or any other unexpected symptom. This list is provided for general informational purposes only and is not a substitute for professional veterinary advice.
Contact a licensed veterinarian promptly if you believe your pet may be experiencing an allergic or adverse reaction. Seek urgent veterinary care immediately if your pet has difficulty breathing, experiences significant swelling, collapses, becomes unresponsive, or displays any other severe or rapidly worsening symptoms.
You should also contact Clover at support@tryclover.co as soon as reasonably possible so that our customer service team can document and review the issue. Refund requests involving an alleged allergic or adverse reaction do not require the product to have been used for 30 days. However, Clover may request reasonable supporting information, which may include:
Your order number.
Photographs or videos of any visible symptoms.
A description of the symptoms and when they began.
The amount of product administered.
The length of time the product was used.
Information regarding any other foods, treats, supplements, or medications your dog was receiving at the time.
Documentation or a written statement from a licensed veterinarian, when reasonably necessary.
Refund eligibility will be determined after Clover reviews the circumstances and the information provided. Clover reserves the right to deny a refund request when there is insufficient information to establish a reasonable connection between the product and the reported reaction, or when the product was not used, handled, or stored as directed.
Nothing in this policy should be interpreted as medical or veterinary advice. Customers are responsible for consulting a licensed veterinarian before introducing a new supplement or edible product, particularly when a pet is pregnant, nursing, elderly, under veterinary treatment, taking medication, or living with a known medical condition or food sensitivity.
Because edible products cannot be restocked, resold, or safely redistributed after delivery, approved refund requests generally will not require the product to be mailed back to Clover. Please do not ship an edible product to us unless our customer service team has specifically instructed you to do so in writing.
Any edible or consumable product returned without prior written authorization may be refused, disposed of, or returned to the sender at the sender’s expense. Receipt of an unauthorized return does not create an obligation for Clover to issue a refund, replacement, store credit, or exchange.
If Clover confirms that the remaining product is unopened, undamaged, unexpired, and safe for use, our customer service team may encourage you to pay it forward by donating it to a local animal shelter, rescue organization, veterinarian, or pup in need. Donation is optional unless otherwise agreed in writing.
Please do not donate any product that has been opened, improperly stored, damaged, contaminated, exposed to extreme temperatures, recalled, expired, or associated with a suspected allergic or adverse reaction. When in doubt, dispose of the product safely and keep it out of the reach of children and animals.
All refund requests must be submitted to support@tryclover.co. Please include your name, order number, the email address used to place the order, and a detailed explanation of the reason for your request.
Refund requests are evaluated on a case-by-case basis. Clover may approve a full refund, partial refund, replacement, store credit, or another reasonable resolution at its discretion, subject to applicable law. Clover may also deny requests that do not satisfy the requirements of this policy.
Unless otherwise required by applicable law, Clover may decline a refund request in circumstances including, but not limited to:
The customer did not use the product for at least 30 days when requesting a refund based on a lack of visible improvement.
The product was not administered consistently or according to the recommended directions.
The customer continued administering the product after becoming aware of a suspected allergic or adverse reaction.
The request was submitted without sufficient information or supporting documentation.
The product was purchased from an unauthorized third-party seller.
The product was damaged because of improper handling or storage after delivery.
The request involves ordinary differences in taste, smell, texture, color, or appearance that do not affect the product’s safety or intended use.
The customer’s expectations were based on a result, outcome, or claim that Clover did not make or guarantee.
Clover reasonably believes that the refund policy is being misused, abused, or applied fraudulently.
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the customer’s bank, financial institution, credit card provider, or payment processor.
Approval of one refund request does not guarantee approval of any future request. Clover reserves the right to limit repeated refund claims, particularly when multiple claims involve the same customer, household, pet, order, subscription, payment method, or delivery address.
This policy does not limit or exclude any rights or remedies that cannot lawfully be limited or excluded under applicable consumer-protection law.